In recent coaching conversations with Rosen Coaching clients, as well as in our Wellness Practice Blueprint program, it’s becoming more and more clear to me a key distinction in communication in the chiropractic profession.

Most of us were taught to communicate by telling, teaching, and downloading information with a one-way monologue.  This method can be frustrating as people don’t seem to ‘get’ what we are trying to get across, therefore the chiropractic practice results we are seeking (retention, referrals etc.) don’t seem to follow.  Eventually we start to doubt our ability and our certainty waivers.

Instead, how about opening up a human-to-human, two-way dialogue?  It will take time to learn to communicate this way, to literally re-wire your chiropractic brain to ask instead of tell, but it is worth it.  The dialogue instead of the download is the way to help people really understand your message, and also be empowered to take action from it.  It will generate the practice results you desire when you master your communication starting with Visit 1, and Visit 2 all the way through your Daily Interactions, Re-exams, Re-reports and how you handle Difficult Questions.

Rather than just downloading and telling them what you think and getting them to ‘YES’ you, how about having a conversational dialogue so that you can also find out what they think, what they want and find ways to show them how to have it?

This dialogue approach leads to greater practice success and being able to help more people, as well as less frustration and less burnout.  Do you want to master the dialogue?  Check out our training materials or send us an email for a free 30 minute consult.

Tags: Ask vs. Tell, Certainty, Chiropractic Coach, Chiropractic Practice Management, Chiropractic Practice Success, communication, Rosen Chiropractic Coaching, wellness practice blueprint

Ask anyone on the street if they’ve ever heard of chiropractic.  Most of the people say, ‘yes’, while they grab their neck or low back.  When it comes to educating the public what it is that we really do, we’ve failed as a profession.

At Rosen Coaching we feel that the public needs to understand is that they have a health problem, not a back problem, and that you can help them get healthy and stay healthy for a lifetime!

My kick-in-the-groin question is, “Are you the epitome of health”?

Some of us are. We are in great physical shape, we do cardio and weight training regularly.  We have great nutrition. And fabulous strategies to deal with mental and emotional stress. We are well balanced in your overall life, showing up 100% in our practice and in your personal life.

But many of us aren’t.  We don’t exercise regularly and are overweight. Some by a lot, some by a little. We eat crappy food on a regular basis. We’re too stressed out, in fight-flight response for hours a day to think straight, let alone show up with focus and presence for the people we serve. How are we ever going to deliver a congruent Report of Findings where we talk about reaching optimal health and wellness, if we aren’t?

What are you going to commit to this year to lead by example, to be a true picture of health?  If you’d like to share your action steps to get there, to help get support and accountability, post them here.

If you want to find out more how to truly THRIVE in a Care vs. Scare, True Wellness Model, join Dr. Rosen TODAY for a webinar! Click here to register. We hope you’ll join us!

Tags: chiropractic wellness, Goals, Health, New Year's Resolutions, rosen coaching, True Wellness Practice, wellness

At Rosen Coaching, our goal is to help chiropractors get the Big Idea of chiropractic and help them become the recognized leaders of True Health Care and the Wellness Revolution!

Will you join us? Please join our online community! And let’s help first chiropractors, than the public understand what we really offer and how we can positively impact humanity!

Tags: chiropractic, Chiropractic Coaching, chiropractor, Facebook, Goals, practice goals, practice success, rosen coaching, successful, True Wellness Model

What is the one thing that successful chiropractors do at the Holiday Season? Yes, they have fun, regenerate and relax with family and friends.  But more importantly? There are some basic steps that the ones who are creating the life and practice of their dreams do routinely at year end. Here they are:

• Take some time to reflect on 2009.  What did you set out to accomplish? What was your intention for the year?  Did you accomplish those things? What were the wins? More importantly, what needs to be improved upon? What didn’t  you accomplish but you learned something about yourself? How did you deal with challenge and adversity? Overall, how did you show up this year? In life and practice?
• Set a theme or intention to 2010: Maybe it’s practice growth. Maybe it’s the year of leadership.  Have an idea how you want 2010 to end before it starts
• Define your mission for 2010. In a written paragraph and look at it every morning to remind yourself of this big picture thinking you’re starting the year off with
• What are the Top 5 goals that you have to accomplish to make 2010 your best year yet?
• Set time aside each day (preferably the morning) to review your Top 5 goals and write the 5 things you must do today to move you towards those big goals
• Lastly, be disciplined and committed. Take your success seriously.  Get a coach. Show up big. Get organized and focused on making your goals a reality.

Have a very Happy Holiday with your family and loved ones.  From us at Rosen Chiropractic Coaching, we’re wishing you a safe and happy New Year and that 2010 is your best year yet!

Tags: Chiropractic Practice Success, Goals, New Year's Resolutions, Success, Successful Chiropractors

Here is a post from one of my heros, Seth Godin, an author, marketer and thought-leader, on the lifetime value of a customer.  Too often when we’re coaching chiropractors or when chiropractors are considering coaching, marketing or any other ‘cost’ to growing a practice it is seen as just that – a cost vs. an investment.

At year end, have a look at your retention (Patient Visit Average) for the year of 2009.  We consider 60 PVA a bare minimum for a wellness practice.  Then calculate how much a new person is worth to you.  Not because we see people as dollar signs, but so that you can make good decisions on investments to grow your practice.  If a new person is worth on average $2000, don’t you think it’s important to have your systems and communications wired so you don’t blow it when they come in?  How about ROI and marketing decisions?  Without this knowledge, as Seth Godin states below, $50 investment can seem expensive.

Enjoy the read!

Embracing lifetime value

Tags: chiropractic, Chiropractic Coach, chiropractic communication, Chiropractic Consultant, Chiropractic Practice Management, Chiropractic Practice Success, chiropractic systems, Chiropractic Wellness Model, Lifetime Value, PVA, Retention, Rosen Chiropractic Coaching, rosen coaching, Seth Godin

In addition to the Ask. vs. Tell idea of asking people questions as opposed to telling them what we think, what about asking ourselves questions to get to our next level of success?

As we are approaching the end of the year, here are some questions to consider for what will change in your life and your chiropractic practice in 2010 to become more successful.  Who we are being starts the physical manifestation of the results you want to see in your life. Many of these questions come from my coach, Robin Sharma, and many of them come from coaching chiropractors myself:

1. The Unstuck Question: “Is this choice moving me towards or away from what I want”?

2. The Authenticity Question: “Who am I”?

3. The Clarity Question: “What am I trying to accomplish”?

4. The Intention Question: “Why am I trying to accomplish it”?

5. The Mastery Question: “How can I get better”?

6. The Growth Question: “What am I resisting’?

7. The Fearlessness Question: “What am I afraid of”?

8. The Gratitude Question: “What am I grateful for”?

9. The Impact Question: “What one thing can have the biggest impact”?

10. The Legacy Question: “What legacy do I want to leave, for my family, my practice and my community?

11. The Integrity Question: “Are my beliefs, thoughts and actions aligned”?

12. The Action Question: “What is the one thing I’m going to work on to get the results I desire”?

At Rosen Chiropractic Coaching we are committed to your success in your chiropractic practice and your life. We are here to help and would be honored to do so.

Tags: Ask vs. Tell, Chiropra, New Year, Questions, Rosen Chiropractic Coaching, rosen coaching, Success

Thanksgiving is my favorite holiday. No gifts, no pressure. Just family, friends, and loved ones. The idea of just getting together to be together, being present, enjoying each other’s company and being grateful for what we have.  The most important thing in our lives are the relationships and love we have.

The first key to having the life and chiropractic practice of your dreams? Be grateful for what you have. What you focus on, expands.  So if you focus on what you don’t have… guess what?  It grows. So why not focus on what you are thankful you already have?  It will naturally expand. This mindset and feeling of gratefulness will bring you to an entire new level of attraction and success.

My suggestion? Write down 5 things you are grateful for in your personal life and 5 things you are grateful for in your chiropractic practice at the end of each day. This is the starting place for explosive growth and success in a TRUE Wellness Model. Have a mindset of abundance and satisfaction drive your decisions and actions, not from a place of lack and fear.

At Rosen Coaching, we are so grateful to have you be a part of our lives and to have you be a part of our mission to have chiropractors be the recognized leaders of TRUE healthcare and the wellness revolution!

Tags: Add new tag, Chiropractic Practice Management, Chiropractic Practice Success, Gratefulness, Leadership, Success, Thanksgiving, True Wellness Model

Are you living the life of your dreams, as a chiropractor and personally?  If not, why not? Many people I speak with, as a chiropractic coach, who are not having the success they desire in their practice or personal life and I want to help you live the life of your dreams:

1. Know what the life of your dreams looks like. Imagine it, visualize it.  If we don’t know what the end is, how will we ever know we got there? Without knowing our vision, we are always unsatisfied.

2. What is your life about? As a human being and as a chiropractor? Write a mission statement that is clear and concise. Your mission outlines how will you achieve your vision. When we coach chiropractors to build a Dream Team with their CA’s, we ask that they read the mission together before each day.  We must keep the big perspective and the ‘why’ we do what we do in the forefront of our minds to not get caught in the mundane details of life and practice.

3. What do you stand for? What are your core values?  For yourself personally and for your chiropractic practice.  These are the foundations that you measure every decision against. If it’s aligned with your values, consider it. If it’s not, move on, even if it’s a good deal.

4. What is success to you?  What are the categories of success for you personally and your practice?  Discover these categories (hint: it’s not just financial wealth) and then grade yourself where you are today on a scale of 1-10. Then decide what ONE thing you need to do to move you more towards a 10 in each category.  Categories could include: Personal Fulfillment, Health, Finances, Practice, Lifestyle, and Family, for example.

5. Get organized and focused on what’s important!  Many people have great ideas and no organization to execute. Be diligent about managing yourself (notice I didn’t say your time) and each day work on what is most important or what will have the greatest impact on your life.  Move away from distractions and ADHD tendencies of a high-tech, high-noise world.

6. Take consistent action. Knowing what you want is one thing. The next is to actually create movement and action towards it. Craziness comes from doing the same thing and expecting different results. So do something different and take action!

There is a month and a half until the end of 2009. Have you achieved your goals? Maybe you didn’t set any.  Let’s see if you can generate some momentum and self-discipline to move towards the successful life of your dreams between now and New Year’s Eve. If you want support and coaching to have the life and practice of your dreams, at Rosen Coaching we’re here to help. It’s our specialty and expertise. Contact us for a Free Consult to get the ball rolling. Life is short, it’s time to make the most of it!

Tags: action, Chiropractic Coach, chiropractic practice, chiropractor, focus, life of dreams, mission, organization, Rosen Chiropractic Coaching, rosen coaching, Success, values, vision

Why haven’t chiropractors marketed chiropractic as well as ShamWOW has marketed a stupid sponge cloth? That thing is a global phenomenon in a microcentury and chiropractic is 1000x more amazing and has been around for 114 years! (If you don’t know what I’m referring to, click here).

One of my favourite leadership gurus is Robin Sharma who’s coined the term, Merchant of WOW.  And I think it’s time chiropractors started acting like Merchants of WOW.  It means obsessive attention to detail in every aspect of your office, it’s decor, the chiropractor’s healthy image, the “red carpet” service to every person that contacts or comes into the office. It means refining your technical skills, growing your understanding of our philosophy and taking your communication skills and procedures to the next level.

Every step of the way we want people to think and to say, “Wow”.

The trouble is, a lot of practice management companies teach chiropractors to make their patients say, “Wow, I had no idea things were so bad”.  And from our perspective, there is no place for Scare Tactics in a TRUE wellness chiropractic practice.  We feel people should say, “Wow, I had no idea chiropractic could help me in so many ways! Wow, I had no idea you could affect my nerve system and my entire body”!  We want to be motivating them by what they want, as opposed to motivating them with fear and what they don’t want. It’s subtle, but has huge ramifications on the relationship long term. Sure you might be short term compliance with fear, but it doesn’t last and the relationship is tainted.

So how do we do that? We teach them under the radar, planting seeds and asking questions to help stretch their consciousness with every interaction in the office: How the CA answers the phone, your First Visit Forms, the look and feel of your office, your communications and procedures of Visit 1, Visit 2, Daily Interactions, Re-Evaluations and Re-Reports, how you handle difficult questions and situations, and how you manage your team.

It’s time that people start saying ChiropracticWOW! The wellness revolution is upon us and it’s time we step up and lead it.  If you want to know more about our chiropractic coaching and how to THRIVE in a TRUE wellness model, let us know. We’re here to help.

Tags: Chiropractic Coach, chiropractic marketing, Chiropractic Practice Management, Chiropractic Wellness Model, communication, LAASR, Leadership, merchant of WOW, Robin Sharma, scare tactics, Success, Wellness Chiropractic, Wellness Chiropractors, wellness revolution

What do successful chiropractic practices around the world all have in common? Chiropractic technique? Size and shape of the doctor? The politics of the area? Nope, none of those things.  We find, across the board, there are two things that make chiropractors successful and have the practices of their dreams.  What are they?

1. Certainty and Congruent Beliefs

2. Communication Skills

3. Congruent Procedures

I’ll get to the second point in a later post, but let’s start with the foundation of certainty and beliefs!  Recently, I spoke at Dr. Tedd Koren’s KST Seminar on this exact topic and felt like it was one I wanted to share with all of you.

As a chiropractor, you may have unshakeable certainty about who you are and what you do. Or, like many other chiropractors out there, might have some doubt and uncertainty about what you offer. Why?

Don’t you think that after years of education and practice that chiropractors would know who they are and what they offer? That they would be certain about what they deliver? Well across the board, day in and day out, we coach and speak with chiropractors on the phone who are not. And when we survey audiences around the world (with their eyes closed to keep it anonymous) most chiropractors have some uncertainty.

Why?  We believe the original sin in chiropractic is the rah-rah seminar that makes the audience yell out, “Chiropractic can help everything”! And then there is someone in your office who doesn’t get any response to your care. Then what? Either chiropractic failed or you did. So in creeps the doubt and uncertainty!  In our LAASR process, we help you make a promise to truly help people, and to keep your promise!

Here is our Rosen Chiropractic Coaching’s Formula for Certainty:

· Who are you as a chiropractor?

· What do you offer?

· What would you like to deliver?

· What are you certain you deliver?

· How do you monitor what you deliver?

· How do you communicate what you deliver?

· What is your vision and mission?

· Define your persona statement (and become it)!

We suggest sitting down with yourself and your complete honesty and completing the above sentences. Then we suggest that you sit down with your team and do the same. See what truths, insights (good or bad) or “ah-ha’s” that you get from doing this! Once we can get your beliefs congruent, then we install congruent procedures and communications to have the practice of your dreams!

We feel it is healthy to have a difference between what you would like to deliver and what you are certain you deliver. It is always a good thing to be striving to become better at your technique, to grow and evolve your skills as a chiropractor. The truth is, the more you do, the more certain you will be. Only a closed mind is 100% certain, so it is always important to keep growing!

Here are some resources to develop your life purpose, vision and mission.  For those of you who are interested in completing the entire Certainty program, click here.

It’s time to be the best chiropractor you can be, so that chiropractors can become the leaders of true health care!

It’s your choice! It’s either one or the other:

Tags: Beliefs, Certainty, Chiropractic Coach, Chiropractic Coaching, Chiropractic Practice Management, communication, Health Care, Leadership, Success, Wellness Chiropractic, wellness practice management